Effective Date: Thursday, 02 April, 2025
1. Introduction
Welcome to Cavacham (https://www.cavacham.com). By using our website, you agree to these Terms and Conditions. Please read them carefully before placing any order or using our services.
2. Definitions
- “Website” means www.cavacham.com
- “User” means anyone who browses, purchases, or interacts with the website
- “Products” refers to crystals, gemstones, and related items we sell
- “Payment Gateway” refers to Razorpay, our official payment partner
3. Account Registration
- You must be at least 18 years old to make a purchase
- Provide accurate and complete information during checkout
- You are responsible for maintaining the confidentiality of your login details (if any)
4. Payment Terms
- All payments are processed securely through Razorpay
- We accept UPI, debit/credit cards, wallets, and other Razorpay-supported options
- Transactions are in Indian Rupees (INR) only
- We do not store your payment details; Razorpay handles all sensitive information
5. Pricing and Charges
- All prices shown include applicable taxes
- Shipping charges, if any, will be shown at checkout
- Prices may change at any time without prior notice
6. Orders & Delivery
- Orders are confirmed only after payment is successful
- Delivery timelines may vary based on location and availability
- Shipping is handled by trusted third-party courier services
- Ownership and risk of loss transfer to you upon delivery
7. Cancellations & Refunds
- You can cancel your order before it is shipped; cancellation charges may apply
- Refunds are processed within 5–7 working days to the original payment method
- We offer 7-day return for unused products in original packaging (return shipping is your responsibility)
8. User Conduct
- Do not use the website for unlawful or harmful purposes
- Respect intellectual property rights and our brand’s content
- Do not try to hack, misuse, or manipulate the website in any way
9. Intellectual Property
All content on this website—images, logos, product descriptions, and design—is owned by Cavacham and protected under copyright laws. Reuse without permission is strictly prohibited.
10. Limitation of Liability
We are not liable for indirect damages, data loss, or delays caused by third-party actions (like courier delays or payment gateway issues).
11. Razorpay Terms
- All payments are processed through Razorpay’s secure gateway
- Transactions are subject to Razorpay’s Privacy Policy and terms
- We share only the necessary order and billing information with Razorpay to complete the transaction
12. Governing Law
This agreement is governed by Indian law. Any legal disputes shall be handled in the courts of New Delhi, India.
13. Contact Us
- Email: support@cavacham.com / contact@cavacham.com
- Phone: +91-9625-899-056 / +91-9625-999-056
- Address: 143A, J&K Dilshad Garden, New Delhi, 110095